Terms & Condition
1. Introduction and Acceptance of Terms
Welcome to Christel Clear Lawn Care. These Terms and Conditions (“Terms”, “Agreement”) govern your relationship with Christel Clear Lawn Care, a locally owned and operated lawn and garden maintenance business based in Blackalls Park, New South Wales, Australia, and servicing Lake Macquarie and surrounding suburbs. By requesting a quote, booking a service, accessing our website, or engaging our team for any lawn care, landscaping, or outdoor maintenance services, you (the “Client”, “Customer”, “You”) agree to be bound by these Terms and Conditions in full. If you do not agree with any part of these Terms, you must not use our services or website. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.
2. Definitions
“Company”, “We”, “Us”, “Our”: Refers to Christel Clear Lawn Care, its owners, employees, contractors, and authorized representatives.
“Client”, “You”, “Your”: Refers to the individual, business, strata entity, or commercial entity requesting or receiving services from the Company.
“Services”: Refers to all lawn care, gardening, landscaping, gutter cleaning, rubbish removal, acreage mowing, slashing, and any other outdoor property maintenance services provided by the Company.
“Property”, “Site”: Refers to the physical location, address, or block of land where the Services are to be performed.
“Quote”, “Estimate”: A formally provided calculation of the expected costs for specified Services, provided via WhatsApp, email, or in person.
3. Detailed Scope of Services
The Company provides a variety of outdoor maintenance services. The specific conditions apply to the following core services when engaged by the Client:
Lawn Mowing and Edging: Includes the cutting of grass to a standard, healthy height appropriate for the season and local climate. Edging includes trimming grass along driveways, pathways, and garden beds. The Company is not responsible for the pre-existing poor health of a lawn, including weeds, pests, or disease, unless a specific treatment plan has been formally quoted and agreed upon.
Hedge Trimming and Pruning: Involves the shaping and reduction of hedges and shrubs. The Company will remove the resulting green waste unless otherwise agreed. The Company is not responsible for the subsequent health or dieback of plants if heavy reduction pruning (hard pruning) is explicitly requested by the Client against the advice of our technicians.
Rubbish Removal: Includes the collection and disposal of green waste or general garden waste. The Client must accurately describe the type and volume of waste prior to quoting. We strictly do not remove hazardous materials, asbestos, biohazards, medical waste, or dangerous chemicals. If such materials are discovered mixed into the rubbish, the Service will immediately halt, and the Client will be liable for any costs incurred up to that point.
Grass Slashing and Acreage Mowing: Involves the heavy-duty clearing of overgrown blocks and vacant land. The Client must clearly mark or notify the Company of any hidden hazards such as large rocks, steel pickets, wire fencing, deep holes, or debris hidden in tall grass.
Lawn Dethatching and Aeration: Mechanical processes designed to improve lawn health. The Company will mark standard visible irrigation heads if notified, but the Client holds ultimate responsibility for identifying the exact location of underground irrigation lines, electrical cables, or shallow plumbing.
Gutter Cleaning: Involves the removal of leaves and debris from roof gutters. The Company will perform this service safely using appropriate height access equipment. We do not repair damaged gutters or roofs, nor are we responsible for pre-existing leaks, rust, or structural roof issues discovered during the cleaning process.
Garden Landscaping: Includes mulching, planting, and garden makeovers. All live plants installed by the Company are guaranteed to be healthy at the time of planting. However, post-installation care, watering, and maintenance are the sole responsibility of the Client unless an ongoing maintenance contract is established.
4. Quotes, Estimates, and Bookings
Accuracy of Information: Quotes provided via WhatsApp or telephone without a site visit are estimates based on the information and photographs provided by the Client. If the Company arrives at the Property and discovers the scope of work is significantly larger, more overgrown, or more complex than described, we reserve the right to revise the Quote before commencing any work.
Validity: All written Quotes are valid for a period of fourteen (14) days from the date of issue unless otherwise specified.
Acceptance: A Quote is considered accepted once the Client confirms via WhatsApp, email, or telephone, or by allowing the Company to commence work on the Property.
Scheduling: While we strive to adhere to scheduled appointment times, lawn care is a weather-dependent industry. Arrival times are estimates. We operate between 9:00 AM and 5:00 PM. If we are delayed due to previous jobs, traffic, or weather, we will make every effort to communicate this to the Client via WhatsApp or phone call.
5. Pricing, Invoicing, and Payment Terms
Rates: Prices are determined based on the size of the property, the complexity of the work, the length/condition of the grass or garden, and the equipment required.
Deposits: For large-scale garden makeovers, landscaping projects, or commercial clean-ups exceeding $500.00 AUD, a non-refundable deposit of 30% to 50% may be required prior to the scheduling of the job or the purchasing of materials (such as mulch, soil, or plants).
Invoicing: Invoices will be issued upon completion of the Services, or on a set schedule (e.g., weekly, fortnightly, monthly) for regular maintenance Clients and commercial contracts.
Payment Due Date: Payment is due strictly within seven (7) days of the invoice date for residential clients, unless a different payment term (e.g., 14 or 30 days) has been formally agreed upon in writing for commercial or strata clients.
Accepted Methods of Payment: We accept cash, direct bank transfer (EFT), and designated online payment links.
Late Payments: The Company reserves the right to charge a late payment fee on any overdue amounts at a rate of 5% per month, calculated daily from the due date until the date of payment. If an invoice remains unpaid for more than thirty (30) days, the Company reserves the right to suspend all future scheduled services until the account is settled in full. The Client agrees to indemnify the Company for any costs incurred in the recovery of outstanding debts, including but not limited to debt collection agency fees, legal costs, and court fees.
6. Property Access and Site Conditions
Access: The Client must ensure that the Company has clear, unobstructed, and safe access to all areas of the Property where Services are to be performed. This includes unlocking side gates, providing access codes, and ensuring driveways are clear of vehicles if required for equipment access.
Lock-Out Fee: If our team arrives at the scheduled time and is unable to access the Property (e.g., locked gate, aggressive dog loose in the yard, or the Client turns us away without prior notice), a standard call-out fee or 50% of the quoted job value (whichever is lower) will be charged to cover travel time and lost wages.
Site Cleanliness: Prior to our arrival, the Client must ensure the lawn and garden areas are free of household rubbish, children’s toys, pet waste, large rocks, loose hoses, extension cords, and other movable hazards.
Pet Waste: The Company strictly enforces a policy regarding pet waste. We are not a hazardous waste removal service. If a yard contains excessive pet waste, the Company reserves the right to either refuse service until the yard is cleared by the Client or apply a surcharge for having to work in unsanitary conditions and subsequently deep-clean our equipment.
7. Safety, Hazards, and Pets
Pets and Animals: For the safety of our staff and your pets, all dogs and other free-roaming animals must be secured inside the home or in a separated, fenced enclosure while the Services are being performed. Our equipment (mowers, trimmers, blowers) is loud and utilizes fast-moving sharp components. We accept no liability for injury to pets that are left unsecured in the work area. Furthermore, our staff will not enter a property if an aggressive or unrestrained animal is present.
Hazardous Materials: The Client must disclose the presence of any known hazardous materials, including but not limited to asbestos, chemical spills, or sharps/syringes, before we commence work.
Underground Utilities: For any work involving digging, trenching, or core aeration, the Client is strictly responsible for identifying and marking all underground utilities, including irrigation lines, electrical cables, NBN/internet cables, and plumbing. The Company holds no liability for damage to underground lines that were not clearly marked or disclosed prior to the commencement of work.
8. Cancellations, Rescheduling, and Weather
Client Cancellations: We require a minimum of twenty-four (24) hours’ notice for the cancellation or rescheduling of any standard maintenance Service. For large landscaping projects or acreage slashing, forty-eight (48) hours’ notice is required. Cancellations made with less than the required notice may be subject to a cancellation fee equivalent to 50% of the quoted job value.
Weather Conditions: Lawn care is heavily dictated by weather. In the event of heavy rain, severe storms, extreme heatwaves, or high fire danger ratings, the Company reserves the right to suspend, postpone, or cancel Services to ensure the safety of our staff and to prevent damage to your Property (e.g., mowing waterlogged grass causes heavy mud tracking and lawn tearing). We will communicate any weather-related delays proactively and reschedule your Service for the next available mutually convenient time.
9. Property Damage and Limitation of Liability
Duty of Care: The Company exercises the highest degree of professional care and skill when performing Services. We utilize commercial-grade guards and protective equipment.
Pre-Existing Damage: The Company is not responsible or liable for any pre-existing damage to the Property, including cracked concrete, broken fences, damaged siding, or sick/dying vegetation.
Accidental Damage: While rare, accidents can occur (e.g., a mower flicking a hidden stone into a window). The Company carries full comprehensive public liability insurance. If the Company directly causes damage to the Client’s property due to negligence, we will arrange for the repair or replacement of the damaged item at our expense.
Notification of Damage: Any damage suspected to be caused by the Company must be reported to us in writing (via email or WhatsApp) within twenty-four (24) hours of the Service completion. Failure to report damage within this timeframe may void any claim, as it becomes difficult to determine the cause of damage after an extended period.
Indirect Damages: To the maximum extent permitted by Australian law, the Company shall not be liable for any indirect, incidental, special, or consequential damages, or loss of profits, revenue, or data, arising out of or in connection with the use of our Services or website.
10. Quality Guarantee and Dispute Resolution
Satisfaction: We take immense pride in our attention to detail and clean finishes. If you are not completely satisfied with the quality of the Service provided, you must contact us within twenty-four (24) hours of the job’s completion.
Resolution: We will return to the Property as soon as reasonably possible to inspect the work and, if the work is deemed to fall below our standard, we will rectify the specific issue at no additional cost.
Exceptions: This guarantee does not apply to situations where the Client attempts to alter the work themselves after we have left, or where the dissatisfaction stems from the pre-existing poor condition of the lawn or garden (e.g., expecting a weed-infested, dead lawn to look like a golf course after one standard mow).
11. Commercial, Strata, and Ongoing Maintenance Contracts
Agreements: Clients engaging the Company for regular, ongoing commercial or strata maintenance will be subject to these Terms as well as any specific provisions outlined in their bespoke Service Level Agreement (SLA) or contract.
Termination of Contracts: Unless otherwise stated in a specific SLA, ongoing maintenance schedules can be altered or canceled by either party with fourteen (14) days written notice.
Public Safety: For commercial and strata sites, the Company will utilize high-visibility gear, caution signs, and strict safety protocols to protect residents, pedestrians, and vehicles while Services are being performed.
12. Marketing, Media, and Photography
Before and After Photos: The Company frequently takes “before and after” photographs and videos of the Property for internal quality control, staff training, and external marketing purposes (including our website and social media platforms).
Anonymity: We respect your privacy. We will never include photographs that show house numbers, identifiable vehicles, faces of the Client or their family, or sensitive security details without explicit prior written consent. The focus of the media will remain strictly on the lawn, garden, and the quality of the work performed.
Opt-Out: If you do not wish for images of your garden to be used in our marketing materials, please notify us in writing prior to the commencement of Services, and we will respect your request.
13. Website Terms of Use and Intellectual Property
Content: All content included on the Christel Clear Lawn Care website, including text, graphics, logos, images, service lists, and website design, is the property of the Company and is protected by Australian and international copyright laws.
Prohibited Use: You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works, transmit, or in any way exploit any such content, nor may you distribute any part of this content over any network, including a local area network, sell or offer it for sale, or use such content to construct any kind of database.
External Links: Our website may contain links to third-party websites (such as Google Reviews or WhatsApp). These links are provided for your convenience. We have no control over the content or privacy practices of these external sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
14. Independent Contractor Status
Christel Clear Lawn Care provides Services as an independent contractor. Nothing in these Terms shall be construed to create a partnership, joint venture, employer-employee relationship, or agency relationship between the Company and the Client. The Company retains sole control over the manner and means of performing the Services, including the selection of equipment, techniques, and the assignment of personnel.
15. Force Majeure
Neither party shall be liable for any failure or delay in performing their obligations under these Terms where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: severe weather events, bushfires, floods, earthquakes, power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action, or any other event that is beyond the control of the party in question.
16. Severability
If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these Terms.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia. Each party irrevocably agrees that the courts of New South Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions.
18. Contact Information
If you have any questions, concerns, or require clarification regarding any of the stipulations outlined in these Terms and Conditions, please reach out to our administration team.
Support & Administration Email: parkerchristelora@gmail.com
General Enquiries Email: info@christelclearlawncare.com
Phone / WhatsApp: +61 431 488 521
Business Address: 4 King St, Blackalls Park NSW 2283, Australia
These Terms and Conditions were last updated on March 14, 2026. By continuing to use our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.