Privacy Policy
This Privacy Policy sets out how Christel Clear Lawn Care collects, stores, uses, discloses, and protects your personal information. We provide professional lawn care, landscaping, and outdoor maintenance services, and we are committed to respecting the privacy of your personal data.
We are bound by the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs) contained in the Act. This policy covers personal information collected through our website, via direct communications (such as WhatsApp, phone, or email), and during the provision of our services.
Your Consent
You consent to your Personal Information being used in accordance with this Privacy Policy by:
Requesting a quote, booking a service, or making general enquiries via our website, phone, or WhatsApp.
Engaging our team to provide lawn and garden maintenance services at your property.
Visiting our website or participating in an online enquiry.
Interacting with our social media sites or digital advertising campaigns.
What is Personal Information?
Personal Information is any information that can be used to personally identify you. For our business operations, the type of Personal Information we generally collect includes:
Your name
Property address
Telephone number
Email address
Details regarding your property required to provide accurate quotes (e.g., lawn size, garden condition)
Billing and payment information
How We Collect Your Personal Information
We collect Personal Information directly from you in a number of ways, including when:
You send us a message via WhatsApp to request a quote or share property photos.
You make a telephone or online enquiry.
You engage our team to provide services.
You provide feedback or lodge a complaint.
We collect statistical data when you visit our website (such as your IP address, browser type, and pages accessed) to help us improve our services.
How We Store Your Personal Information
Your Personal Information is stored securely to protect it from misuse, loss, and unauthorised access, modification, or disclosure. We utilise:
Secure electronic systems, devices, and cloud storage.
Technological measures such as passwords, data back-ups, and anti-virus software.
Secure off-site document retention where necessary.
How We Use Your Personal Information
We will use your Personal Information for purposes related to the operation of our lawn care business and the provision of services to you, including:
Supplying our lawn mowing, landscaping, and maintenance services.
Responding to your direct enquiries and providing accurate quotes via WhatsApp or phone.
Invoicing, processing payments, and internal administrative management.
Providing quality assurance and seeking customer feedback.
Sending you relevant service updates, seasonal lawn care reminders, or promotional offers (you may opt out of marketing communications at any time).
How Your Personal Information is Disclosed
We do not rent, sell, or otherwise disclose your Personal Information to any third-party marketing companies. We may disclose your information strictly to facilitate our services, including:
Third-party service providers who assist us with processing online payments, cloud storage, or accounting.
Sub-contractors or trade partners (only with your prior consent) if specialized equipment or external assistance is required for your property.
Where required or authorized by Australian law.
Accessing and Correcting Your Personal Information
We take reasonable steps to ensure your Personal Information is accurate, complete, and up to date. You may request access to the Personal Information we hold about you, or ask us to correct information that you believe is inaccurate or out of date, by contacting us directly. We will provide written notice once your information is updated.
Changes to Our Privacy Policy
From time to time, we may amend or update this Privacy Policy to reflect changes in our business practices or legal obligations. The most current version will always be available on our website.
Contacting Us
If you have any questions or concerns about the way we manage your Personal Information, or if you wish to update your details or unsubscribe from communications, please contact us:
Email Support & Enquiries: parkerchristelora@gmail.com
General Enquiries: info@christelclearlawncare.com
Phone: +61 431 488 521
Address: 4 King St, Blackalls Park NSW 2283, Australia